Reference Number: 2150
Summary: In Engagement Insights, new customers are seeing 0 returning profiles as expected. However, when viewing details for activity types, profiles are considered as returning when they otherwise shouldn't be.
View Engagement Insights for a new customer (e.g. only using Medallia Experience Orchestration for 60 days)
Notice the low/zero count of returning profiles
Switch to the activity types view
Notice the unexpected high count of returning profiles
Expected Behaviour: Profiles are correctly determined as returning.
Actual Behaviour: Profiles are considered as returning when they otherwise should not be.
Status: Added to Backlog